Assistant Manager Mumbai Location - Navi Mumbai - Squad Infotech Pvt Ltd
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SkillSet: "International BPO", "Technical Support", "Operation Manager", "Assistant Manager", "Team Leader". Greeting....! Urgent Opening for Assistant Manager (AM) @ Mumbai Location in one of the leading international BPO. Position : Assistant Manager (AM) Location : Mumbai (Andheri) Qualification : Graduate Salary : Negotiable Working Days : Monday to Friday (Sat, Sun Fix Off) Office Timing : 7.30 PM to 5.30 PM (Night Shift) Job Description: Primary role is to manage the accounts in Promotional Products Industry workspace.
Establish and manage relationship with clients business and project stakeholders. Manage expectations across key internal and external stakeholders of the accounts being handled. Report account progress at defined intervals to Management teams (Client and Internal) for effective governance and timely issue resolution. Review and manage changes through the account lifecycle.
Document processes and share project learning's for continuous improvements. Responsible for providing resolution/ recommendation/ workarounds to fill gaps between standard processes and Clients processes. Responsible for pro-active issue resolution and process improvement. Responsible for effective knowledge management and coordination.
Produce and update weekly dashboard report to the client internal stakeholders. Evaluates risks and proposes contingency plans. Consolidating all performance and productivity reports for all TL's and their reportees. Communicating with all support departments to ensure the availability of infrastructure.
Needs to ensure that the attrition levels are kept to a bare minimum. Ensure that the defined SLA's are met. Ensure that productivity numbers are tracked on a daily, weekly and monthly basis and identify associates/ TL's who are not meeting these numbers. Come up with training programs to ensure that the gaps are met on the productivity and quality levels.
If any candidates are interested kindly forward your resume on [email protected] Regards, Pooja(Squad) 8108174416