11 Mar

Team Lead - Jaipur - Infosys

Team Lead
Jaipur RJ
11 Mar, 2017 19 days ago

Infosys as the company that open the jobs vacancy, have some qualification and spesification especially for the Team Lead jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Infosys company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Company: iBPO
Job ID/Ref Code: Inf_EXTERNAL_10024100_1
Skill(s): Mortgage background
Experience Range: 05-07 years
Primary Location: Jaipur, IN
Location(s): Jaipur

Job Description:
Role Designation- Team Lead

Responsibilities- Purpose/Essence of the role: Prepares service quality plan, manages team, ensures process compliances, resolution of escalations, KM Compliances. Below are the roles and responsibilities aligned to the ab ove mentioned role / role designation: 1. Transition Coordination: Process definition & documentation: Participates as a part of the transition team to prepare / review the process definition & documentation for the specific process within his/her purvie w to enable the Manager in finalizing the to-be process. 2. Operations: Manpower Training: Identifies training needs for process executives and ensures training implementation for the specific process to ensure competency development across domain, operat ions and behavioral. 3. Operations: Resource Planning (People, Infrastructure etc.): Implements the resource deployment (Team Size, Span, Shift Utilization, Skill sets, and technology rollout) and ongoing monitoring for his specific process to ensure budg et & pricing assumptions compliance. 4. Talent Management (People Management): Implements career development & succession plan for the direct reports in order to ensure sustainable employee engagement & motivation within the team 5. Knowledge Management: Ensures compliance to the KM System for the specific process and documents exceptions and artifacts such as case studies, best practices etc. in order to capture and maintain tacit knowledge 6. SLA Compliance: Monitors daily dashboards / Conducts daily h uddles to prioritize for the day, weekly SLA review with his team, Provides guidance and support to the team in order to ensure delivery predictability 7. Quality Planning (QC/QA): Prepares the service quality plan including the quality control, assurance and improvement at respective process level to create a comprehensive quality program for the specific processes

Service Line: Unit-INFSYS-iBPO Fin Services and Ins

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