19 May

Emind Cbs Eyk Telecom Assistant Director - Gurgaon - Company

Emind Cbs Eyk Telecom Assistant Director
Gurgaon HR
19 May, 2017 30+ days ago

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Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

As part of our global Knowledge group, you'll make sure our client-serving professionals have access to the right people, tools and information to help clients meet their business needs. Knowledge teams provide a wide range of services to better understand client businesses and business environments. Team members may create and manage organization-wide business tools and processes to share important information, or advise people and teams on how to effectively use the content and tools that exist.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job Summary:
The Knowledge Manager will serve as an internal knowledge management professional who will work as part of the Global Telecoms and TMT Knowledge team to support the effective implementation of the sector and cluster knowledge priorities. This Knowledge Manager will work with the APAC and EMEIA account teams as well as the global telecoms and TMT knowledge team to deliver knowledge projects, and will develop and maintain appropriate relationships with stakeholders. Working on building the RPA Hub will also be part of the role where the KM will need to work closely with the RPA Solution Champions, build internal networks and harvest relevant content.

The incumbent to the role will be primarily responsible for ensuring our work deliverables and output is of highest standard; particularly graphically and visually stimulating and polished. While being involved in a range of high profile knowledge projects, the role will support community, pursuit, and research depiction related activities, including but not restricted to the management of the Discover Suite of tools, facilitating information sharing leveraging the various channels and collective insights of the community, engaging in curation and bundling of high value knowledge elements. The incumbent will work closely with the other Telecoms and TMT Knowledge Managers and contribute to the team’s existing projects

Purpose of the Job :
Lead / support global Telecoms knowledge projects/initiatives and ensure adoption/implementation globally

Lead a wide range of knowledge projects in the APAC and EMEIA regions

Focus primarily on compelling visualizations and modern design of our work products / deliverables to the business

Contribute to the insight collection and dissemination activities by compiling good practices and EY Telecoms IP through well written stories and structured interviews

Respond to content requests by responding to queries and by assisting pursuit /engagement teams access the right content at the right time

Utilize knowledge bases, networks, communities of practice and other sources to synthesize responses to queries

Manage knowledge harvesting / curation programs with support from the Content Advisor

Work with the EY Knowledge team on analytics for the Discover Suite of Tools. Conduct gap assessment against priorities and work with the other members to develop a mitigation strategy

Support knowledge training activities for Telecoms/TMT community around usage of tools, processes and practices

Analytical/Decision Making Responsibilities:
Be agile and prioritize competing challenges, manage multiple projects and stakeholders with varying perspectives simultaneously

Adapt to constantly changing work requirements while assimilating new information, analyzing it and effectively applying it

Take initiative and be proactive in a fast-paced and highly challenging environment

Quickly define and solve problems; escalate issues as appropriate to achieve success

Be adept at managing conflict toward resolution

Willing to challenge status quo using diplomacy as required

Be accountable for collaborating with and influencing key stakeholders and achieving results across countries, functional groups, and time zones, and with diverse teams and working styles

Work with the Telecoms Knowledge leader to establish plans and timelines, set priorities, and define metrics to measure progress and degrees of success

Ability to collect, analyze, and present data in both detailed and executive formats to communicate program progress and facilitate decision making

Knowledge and Skills Requirements:
Ability to depict complex issues in graphics, excellent visualization and design skills

Advanced skills with MS Office tools, primarily Excel, PowerPoint, Word; and MS SharePoint

Working knowledge of Data Visualization tools like Tableau and Spotfire

Experience with online research databases and websites, business information tools and corporate intranets

Excellent interpersonal, presentation, verbal and written communications skills

Fluency in English, both spoken and written required

Strong networking and relationship-building skills

Willingness to learn new technologies and be innovative in applying to knowledge solution

Supervision Responsibilities:
Expected to self-direct projects; Ability to work independently and across geographies as part of a wider project team

Strong project management and coordination abilities

Expected to work with team members from multiple functions within EY Knowledge

Job Requirements:
A bachelor’s degree and or related work experience

6-8 years working in a knowledge management role for professional services / management consulting firms

Experience of working with geographically dispersed teams

Experience of successfully managing and implementing complex projects

Ability to present knowledge principles, theories and topics in a clear, comprehensive and compelling manner within a business context using business language

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