21 Mar

Process Specialist - Bangalore - Infosys

Process Specialist
Bangalore KA
21 Mar, 2017 4 days ago

Infosys as the company that open the jobs vacancy, have some qualification and spesification especially for the Process Specialist jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Infosys company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Company: iBPO
Job ID/Ref Code: Inf_EXTERNAL_10024218_1

Experience Range: 02-04 years
Primary Location: Bangalore, IN

Job Description:
Role Designation- Process Specialist

Responsibilities- Purpose/Essence of the role: Executes transactions as per prescribed guidelines and timelines and follows all predefined procedures to meet SLA target and to ensure that the performance parameters are met. Below are the roles and responsibilities aligned to the above mentioned role / role designation: 1. SLA Compliance: Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of dat a, responding to complaints/queries on mail, interacting with vendors for order management depending on the process 2. Process Compliance: Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients account 3. Customer Interaction: Resolves individual cases that need re-work to ensure high C-Sat / NPS score fr om the end user. 4. Process Reengineering: Delivers on the new process / approach to meet client / internal goals

Service Line: BPO Sevice Line

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