21 Mar

Process Specialist - Bangalore - Infosys

Process Specialist
Bangalore KA
21 Mar, 2017 30+ days ago

Infosys as the company that open the jobs vacancy, have some qualification and spesification especially for the Process Specialist jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Infosys company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Company: iBPO
Job ID/Ref Code: Inf_EXTERNAL_10024218_1

Experience Range: 02-04 years
Primary Location: Bangalore, IN

Job Description:
Role Designation- Process Specialist

Responsibilities- Purpose/Essence of the role: Executes transactions as per prescribed guidelines and timelines and follows all predefined procedures to meet SLA target and to ensure that the performance parameters are met. Below are the roles and responsibilities aligned to the above mentioned role / role designation: 1. SLA Compliance: Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of dat a, responding to complaints/queries on mail, interacting with vendors for order management depending on the process 2. Process Compliance: Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients account 3. Customer Interaction: Resolves individual cases that need re-work to ensure high C-Sat / NPS score fr om the end user. 4. Process Reengineering: Delivers on the new process / approach to meet client / internal goals

Service Line: BPO Sevice Line

Other Process Specialist Jobs Vacancy


French Language Specialist Months Bangalore. Job Openings in Capgemini for French Language Specialist Months Bangalore, this job opened at 09 Jun, 2017. French Language Specialist. This section should describe the major overall end results (what is done) and the key means by which you achieve the end result (why... ... (Read more about French Language Specialist Months Bangalore - Bangalore - Capgemini)


Marketing Specialist. Job Openings in Amazon Dev Center India Hyderabad for Marketing Specialist, this job opened at 13 Jun, 2017. Experience optimizing processes for efficiency and reliability. Highly organized and detail-oriented, with the ability to identify and troubleshoot inefficient,... ... (Read more about Marketing Specialist - Hyderabad - Amazon Dev Center India Hyderabad)


Tech Lead Telecom Bss. Job Openings in Wipro Ltd for Tech Lead Telecom Bss, this job opened at 09 Jun, 2017. Telecom Industry Frameworks, Telecom Service Provider, BSS - Business Support System, Telco Processes, Telecommunication.... ... (Read more about Tech Lead Telecom Bss - Bangalore - Wipro Ltd)


Tech Lead Engineering Design. Job Openings in Wipro Ltd for Tech Lead Engineering Design, this job opened at 22 Jun, 2017. As a Lead, you are responsible for managing a small team of analysts, developers, testers or engineers and drive delivery of a small module within a project... ... (Read more about Tech Lead Engineering Design - Hyderabad - Wipro Ltd)


Program Manager. Job Openings in Capgemini for Program Manager, this job opened at 17 Jun, 2017. Guides other professionals (Projects Practitioners, Specialists and Consultants); Challenge the validity of given procedures and processes with the intent to... ... (Read more about Program Manager - Mumbai - Capgemini)