03 Mar

Web Solutions Specialist - Mumbai - Bobby Endurance International Groups

Position
Web Solutions Specialist
Company
Bobby Endurance International Groups
Location
Mumbai MH
Opening
03 Mar, 2017 30+ days ago

Bobby Endurance International Groups as the company that open the jobs vacancy, have some qualification and spesification especially for the Web Solutions Specialist jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Bobby Endurance International Groups company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

What’s the company like?
Endurance International Group is a publicly traded (NASDAQ: EIGI) technology the company that helps power small and medium-d
businesses online. Through its proprietary cloud platform, Endurance provides web presence solutions including the web hosting, eCommerce, eMarketing and mobile business tools to approximately 4.4 million subscribers around the globe. The company’s world-class family of brand includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock and ResellerClub, among others.
In India, Endurance has a very strong presence through its brands Hostgator, BlueHost, BigRock, ResellerClub & LogicBoxes. Through its strong performance & brand marketing activities, Endurance has been able to cement itself as an innovative family of brands that are market leaders in their categories. Headquartered in Burlington, Massachusetts, Endurance employs more than 2,700 people across the United States in Utah, Texas, Washington and Arizona and in the
United Kingdom, India, Israel and Brazil.

Responsibilities:
1.Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions.
2. Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems and gather feedback.
3. Testing & analysis of all products & services
4. Identifying any bugs/issues in the system and assisting in their resolution
5. Recording, tracking and reporting problem activity
6. Building strategies to improve efficiency, profitability, and quality of service
7. Reviewing existing product/feature documentation? publish documentation in internal knowledge bases
8. Abide by our organization’s Information security policies and guidelines. Information security is the responsibility of every individual working for the organization and all employees have to follow the organization’s Information Security Policies at all times.
Requirement Specifications

General Requirements:
1. Age: 27 or younger
2. Experience: 02 years in Customer Service or similar capacity, preferably on an IT platform
3. Educational Qualifications: Graduate from any stream. Any Engineering or BSc (IT or Computers) preferred

Detailed Requirements:
1. Must be customer focused and willing to do whatever it takes to resolve customer issue
2. Strong customer interaction skills and ability to work in a variety of customer situations
3. Outstanding written and verbal communication skills
4. Ability to solve complex problems quickly, inventively and resourcefully
5. Good working knowledge of computers and the internet? strong ability to develop new skills
6. Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation
7. Strong attention to detail
8. Avid internet user, with strong inclination towards technology
9. Highly motivated and energetic team player, with excellent interpersonal skills
10. Must be willing to work in rotational shifts

Tech knowledge required:
Networking and DNS basics
Basic knowledge of Linux/Windows Operating Systems.
Basic knowledge of Hardware
Basic knowledge of Softwares
Basic knowledge of Web and Email servers
Configuration and troubleshooting mail clients using IMAP/POP/SMTP
Troubleshooting server side scripts
Technologies involved (prior knowledge of these would be a plus):
Domain name system (DNS)
Domain names and domain name registration
Web Hosting
cPanel/Plesk
PHP,Perl,ASP, dotNET, Perl and FastCGI
Drupal, WordPress, DotNetNuke, Magento, other software
Simple Database functions like Backup/Restore
Email Solutions
POP/IMAP/SMTP
Digital Certificates
Issuing


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