Bus Systems Analyst Apo - Bangalore - Medtronic
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IT Business System Analyst- SAP Functional Analyst (APO - EIO)
This role will serve as subject matter expert for SAP functional area providing expertise within the support organization of the SAP platform. The primary function of this role will be to successfully triage, troubleshoot, escalate, route, and resolve application issues.
A key measure of success will be the ability to analyze and categorize issues by both functional and technical areas, then partner with the appropriate teams to determine next steps for successfully resolving the issue. Within the functional area, the team will be required to isolate root-cause, outline options, develop test plans, coordinate test execution with the business, and validate solutions received from the technical teams.
Success in this role will require building and maintaining strong synergies with Technical (ABAP), Basis, Process, and Business teams.
MAIN JOB DUTIES/RESPONSIBILITIES:
Monitor EIO weekly optimization runs end-to-end. Actively triage and resolve issues with:
BW extracts and loads.
APO DP and APO SNP Process Chains
Safety stock loads back to SNP
Focus upon continuous improvement to increase efficiency and maximize value to clients
Perform development as required within EIO application
Successfully resolve client issues within defined service levels:
Isolate issue, determine root cause, and outline effective options to resolve issues
Assist technical teams to translate requirements into design specifications
Coordinate testing activities to validate solutions
Interact with colleagues and business clients to confirm requirements, as well as ensure solution meets needs
Create & update appropriate documentation
Manage support queue and incoming demand, as well as team assignments and resource planning.
Escalate incidents and problems, as necessary, to the appropriate team or vendor, while actively retaining ownership of the incident on behalf of the customer.
Work with technical and process teams to ensure services meet the terms of client SLA’s
Provide mentoring and coaching to team members, in order to help ensure they demonstrate required SAP application and business process skills
Ensures adherence to Corporate IT policies, guidelines, and procedures.
Deploy and leverage applicable tools to facilitate adequate system monitoring & troubleshooting
Maintain a productive relationship with stakeholders and peers through effective communication and collaboration
Define and document operational processes for normal system support activities (i.e. system backups, disaster recovery, etc.). Identify opportunities to improve operations efficiencies
Ensure that Medtronic's systems and the information on them are protected in accordance with Medtronic's Information Protection Policies and Standards, as well as best Information Protection practices.
SPECIALIZED KNOWLEDGE REQUIRED
Working knowledge in EIO
2 years of experience working with Oracle DBMS
Experience tracking data issues within EIO
Identifying data combinations that will cause EIO optimizations to fail
Performing root cause analysis within SNP, DP, BW, and master data
Understanding of how IT applications are able to support business processes and solve business issues.
Experience in the technical development and support of business applications
Develop estimates for new requirements
Ability to participate and deliver across all facets of the System Development Life Cycle (SDLC).
Effectively able to apply structured problem solving skills and available tools to quickly evaluate problems, identify root cause, action plans, impacts and resolution options.
Ability to efficiently multi-task and be self-motivated while working with others.
Experience with SAP EIO SmartOps
Experience with Oracle SQL and PL SQL
Experience developing Oracle stored procedures
Experience performing data loads, extracts, and data manipulation within Oracle DBMS
Experience with SAP Integration between EIO, BW, APO, ECC, and master data
Business analysis and requirements definition skills
Experience with SAP SRM/SNC, MM, WM, PTP
Experience having completed at least 1 full lifecycle project implementation & support Project
Working knowledge of understanding and analyzing SAP ABAP programming
Experience with SAP Integration using IDOCs, RFC and Web services
Strong analytical, problem solving, and decision making skills
Learning agility, creativity, and intuition reacting to challenging situations
Solid oral and written communication skills
Foster positive working environment. Ability to mentor less experienced team members
Ability to work collaboratively and partner with peers, clients, and vendors
Ability to manage multiple priorities simultaneously
This role may require working in shifts and shift shall be assigned as per business need.
**Medtronic offers onsite opportunities at various global locations.
Bachelor of Engineering (BE/BTech) or Masters in Computer Applications (MCA) / MBA (Planning & Control)
YEARS OF EXPERIENCE
Minimum 4 years of experience serving as functional consultant within SAP APO