21 Mar

Service Desk - Chennai - Flsmidth Private Limited

Position
Service Desk
Company
Flsmidth Private Limited
Location
Chennai TN
Opening
21 Mar, 2017 30+ days ago

Flsmidth Private Limited as the company that open the jobs vacancy, have some qualification and spesification especially for the Service Desk jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Flsmidth Private Limited company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

  • Act as a single point of contact for phone calls and emails from users regarding IT issues and queries.
  • Answering, logging and managing calls from internal users via phone and email.
  • Analyzes problems (both technical and operational) and arrive at permanent solutions.
  • Update and maintain the work log in the CRM tool(s).
  • Assists in the support of administrative computer-based applications.
  • Take ownership of user problems and follow up for fast resolution on behalf of the user and communicate progress in a timely manner.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Document all the calls in the CRM software 100%.
  • Create solutions for the frequently occurring issues and add it to the Knowledge bank
  • Provide stats for the weekly Service Desk report on volume trends. Job Requirements Additional Details


Other Service Desk Jobs Vacancy

22May

Order Logistics. Job Openings in Capgemini for Order Logistics, this job opened at 22 May, 2017. Quality and cost effective service and oversees the process (or part of process) and customer service decisions.... ... (Read more about Order Logistics - Bangalore - Capgemini)


26Apr

Service Delivery Manager. Job Openings in Capgemini for Service Delivery Manager, this job opened at 26 Apr, 2017. The Service Manager will act as a SPOC for all IT requirements/issues beyond the service desk and field support team. Quality and Service Improvement:.... ... (Read more about Service Delivery Manager - Mumbai - Capgemini)


02May

Service Desk Years Exp For Bangalore Location. Job Openings in Capgemini for Service Desk Years Exp For Bangalore Location, this job opened at 02 May, 2017. Log all calls in the Service Desk Call Logging system (HPSM). 1 Plus year’s previous IT Service Desk and/or Call Centre experience require.... ... (Read more about Service Desk Years Exp For Bangalore Location - Bangalore - Capgemini)


10May

End User Computing Service Desk For Years Exp Noida Location. Job Openings in Capgemini for End User Computing Service Desk For Years Exp Noida Location, this job opened at 10 May, 2017. 1-2 years in Call Center Industry, Help Desk / Service Desk. Job Description – Service Desk Analyst. Adherence to all Service levels defined.... ... (Read more about End User Computing Service Desk For Years Exp Noida Location - Noida - Capgemini)


27Apr

Customer Support Engineer. Job Openings in Jifflenow for Customer Support Engineer, this job opened at 27 Apr, 2017. When we say “We make Customer Experience Easy and Enjoyable” – We stand by it providing exceptional service to our customers and are looking to now extend this... ... (Read more about Customer Support Engineer - - Jifflenow)