20 Mar

Voice Coach - Bangalore - Winfort

Position
Voice Coach
Company
Winfort
Location
Bangalore KA
Opening
20 Mar, 2017 30+ days ago

Winfort as the company that open the jobs vacancy, have some qualification and spesification especially for the Voice Coach jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Winfort company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Job Description:
Eligibility Experience: Min 25 years experience as a Voice Coach. Overall experience of 8 to 10 years.

Skill Set Requirement:
Customer Service Attitude.
Continuous Training/Process/Compliance Knowledge & Orientation.
Conflict resolution skills.
Experience with Coaching/Feedback process.
Technical knowledge of English communication - intonation, syllable, punctuation etc.
Presentation, Feedback & Coaching skills.
Receptiveness to change and drive changes within the organization

Principal Duties and Responsibilities:
Create and maintain a positive and professional learning environment
Must be a leader that sets the standard and expectations through example in his/her conduct, work ethic, integrity and character
Able to deliver, project and motivate trainees through effective training methodologies both in group and individual classroom dynamics
Create & design the curriculum for communication/cultural training delivery and continuous improvement of training programs as well as ongoing learning opportunities across the organization, in support of the organizations needs.
Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs
Conduct specific training needs assessments to support the design, development and delivery of corporate training programs and strategies
Monitor calls/cases on Communication, Soft Skills, Process& Compliance Parameters.
Provide Coaching & Feedback to enhance agent performance.
Analyze Communication & Process related data. Prepare & Implement action plans.
Analyze the Coaching / Training needs of the agents & support them in delivery.
Participate in calibrations to ensure consistent scoring & feedback delivery approach with counterparts &clients .
Keep the frontline associates/SMEs updated on new process changes/updates, improvement initiatives.
Conduct communication training sessions for new hires and conduct knowledge retention tests to gauge the training delivery
Support floor Training Initiatives: Resolution & Communication /Vitality Trainings etc.
Handle Escalation calls/ complete calling hours to understand process requirement
Develop Action plans and report out the improvement process in business reviews.
Plan & run campaigns to drive Awareness/Improvements on Compliance, Communication & Process.

Salary: INR 6,00,000 - 8,00,000 P.A.
Industry: IT-Software / Software Services
Functional Area: Teaching, Education, Training, Counselling
Role Category: Teachers
Role: Voice and Accent Trainer
Keyskills: Corporate Training Soft Skills Learning Customer Service Training Delivery Process Compliance Training Needs content development VNA Accent training voice training

Desired Candidate Profile
Please refer to the Job description above


Other Voice Coach Jobs Vacancy

13Apr

Voice Accent Trainer. Job Openings in Eliresearch for Voice Accent Trainer, this job opened at 13 Apr, 2017. Experience 4-7 years as a US accent voice coach. Voice & Accent Trainer V&A Trainer (TL/AM level) Full Time Mon-Fri Night Shift (EST) US B2B Sales Voice... ... (Read more about Voice Accent Trainer - Faridabad - Eliresearch)


13Jun

Soft Skill Trainer. Job Openings in Skywings Advisors Pvt Ltd for Soft Skill Trainer, this job opened at 13 Jun, 2017. Gender Preference Any Number Of Vacancy 2 Industry Area ITES, BPO, KPO, LPO, Customer Service, Operations Key Skills Communication Trainer,voice coach ... (Read more about Soft Skill Trainer - Gurgaon - Skywings Advisors Pvt Ltd)


01May

Manager Engineering Life Safety Division. Job Openings in Eaton for Manager Engineering Life Safety Division, this job opened at 01 May, 2017. Teach, Mentor and Coach DfX Green belt certifications for EIEC engineering community. Working with global stakeholders, develop and implement strategy for the... ... (Read more about Manager Engineering Life Safety Division - Pune - Eaton)


30Mar

Assistant Manager Operations Bpo. Job Openings in Evolution Services for Assistant Manager Operations Bpo, this job opened at 30 Mar, 2017. Ability to coach, develop action plans which maximize performance and provide effective feedback. Minimum 2+ years of operational experience in call centre... ... (Read more about Assistant Manager Operations Bpo - Indore - Evolution Services)


25May

Voice Coach. Job Openings in Wize Careers for Voice Coach, this job opened at 25 May, 2017. Check on the voice and accent aspects of calls. V&A Training,call monitor.... ... (Read more about Voice Coach - Okhla - Wize Careers)