20 Mar

Voice Coach - Bangalore - Winfort

Position
Voice Coach
Company
Winfort
Location
Bangalore KA
Opening
20 Mar, 2017 30+ days ago

Winfort as the company that open the jobs vacancy, have some qualification and spesification especially for the Voice Coach jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Winfort company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Job Description:
Eligibility Experience: Min 25 years experience as a Voice Coach. Overall experience of 8 to 10 years.

Skill Set Requirement:
Customer Service Attitude.
Continuous Training/Process/Compliance Knowledge & Orientation.
Conflict resolution skills.
Experience with Coaching/Feedback process.
Technical knowledge of English communication - intonation, syllable, punctuation etc.
Presentation, Feedback & Coaching skills.
Receptiveness to change and drive changes within the organization

Principal Duties and Responsibilities:
Create and maintain a positive and professional learning environment
Must be a leader that sets the standard and expectations through example in his/her conduct, work ethic, integrity and character
Able to deliver, project and motivate trainees through effective training methodologies both in group and individual classroom dynamics
Create & design the curriculum for communication/cultural training delivery and continuous improvement of training programs as well as ongoing learning opportunities across the organization, in support of the organizations needs.
Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs
Conduct specific training needs assessments to support the design, development and delivery of corporate training programs and strategies
Monitor calls/cases on Communication, Soft Skills, Process& Compliance Parameters.
Provide Coaching & Feedback to enhance agent performance.
Analyze Communication & Process related data. Prepare & Implement action plans.
Analyze the Coaching / Training needs of the agents & support them in delivery.
Participate in calibrations to ensure consistent scoring & feedback delivery approach with counterparts &clients .
Keep the frontline associates/SMEs updated on new process changes/updates, improvement initiatives.
Conduct communication training sessions for new hires and conduct knowledge retention tests to gauge the training delivery
Support floor Training Initiatives: Resolution & Communication /Vitality Trainings etc.
Handle Escalation calls/ complete calling hours to understand process requirement
Develop Action plans and report out the improvement process in business reviews.
Plan & run campaigns to drive Awareness/Improvements on Compliance, Communication & Process.

Salary: INR 6,00,000 - 8,00,000 P.A.
Industry: IT-Software / Software Services
Functional Area: Teaching, Education, Training, Counselling
Role Category: Teachers
Role: Voice and Accent Trainer
Keyskills: Corporate Training Soft Skills Learning Customer Service Training Delivery Process Compliance Training Needs content development VNA Accent training voice training

Desired Candidate Profile
Please refer to the Job description above


Other Voice Coach Jobs Vacancy

27Apr

Team Manager Operations. Job Openings in Apmm Gsc for Team Manager Operations, this job opened at 27 Apr, 2017. We Offer As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning ... (Read more about Team Manager Operations - Pune - Apmm Gsc)


11Mar

Urgent Hiring For Business Communication Trainer Coimbatore. Job Openings in Niit for Urgent Hiring For Business Communication Trainer Coimbatore, this job opened at 11 Mar, 2017. Training Business Communication soft skills language training communication trainer voice coach voice and accent.... ... (Read more about Urgent Hiring For Business Communication Trainer Coimbatore - Coimbatore - Niit)


15Apr

Team Leader International Voice Process Bangalore. Job Openings in Big Enablers Consulting Private Limited for Team Leader International Voice Process Bangalore, this job opened at 15 Apr, 2017. Only experience of International voice process valid. Only experience of BPO/KPO sector to be considered.... ... (Read more about Team Leader International Voice Process Bangalore - Bangalore - Big Enablers Consulting Private Limited)


04Apr

Noc Engineer. Job Openings in Nice for Noc Engineer, this job opened at 04 Apr, 2017. Ability to teach, coach installers. CTI, Voice recording, PBX/ACD , WEB/Internet, MS Windows, SQL server, Database knowledge , VOIP , Computer H/W & Networking,... ... (Read more about Noc Engineer - Pune - Nice)


15Apr

Trainers Voice Coach. Job Openings in Infoweb Private Limited for Trainers Voice Coach, this job opened at 15 Apr, 2017. Urgent requirement for a trainer's profile ...International voice based training experience ..salary no bar.immediate joining.... ... (Read more about Trainers Voice Coach - Pune - Infoweb Private Limited)