19 May

Associate Insurance And Annuities Mainframe - - Ameriprise Financial

Position
Associate Insurance And Annuities Mainframe
Company
Ameriprise Financial
Location
HR
Opening
19 May, 2017 9 days ago

Ameriprise Financial as the company that open the jobs vacancy, have some qualification and spesification especially for the Associate Insurance And Annuities Mainframe jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Ameriprise Financial company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in and around the Insurance and Annuities application’s Mainframe systems to ensure quick restoration of service degradation and hence minimal business impact.

Responsibilities

General responsibilities will include the following:
Responsibilities

  • Work as part of Operations team primarily supporting the Mainframe/Vantage applications
  • Respond to incidents as well as work to identify proactive incident circumvention.
  • Support the Batch Operations that occurs nightly for Mainframe systems.
  • Identify and recommend performance enhancements/improvements for applications.
  • Provide 24x7 on-call support and work during hours that accommodate a portion of the US work day.
Incident & Problem Management

  • Work towards quick resolution/recovery of the high priority incidents in a time-bound manner to ensure business continuity and minimum downtimes.
  • Coordinate and drive restoration of service disruptions/business escalated issues to meet and exceed established SLAs/OLAs.
  • Ensure action plans are in place to address recurring issues, including escalation and effective hand-off to other teams as required.
  • Work towards aggressive root cause analysis/permanent resolution for all the business impacting recurring technical issues.
Change Management

  • Follow strict change management processes – RFC (Request for Change); ensuring balance between business requests and impact/risk.
Continuous Service Improvement Initiatives

  • Improve effectiveness and efficiency of existing processes
  • Follow best practices to enhance service delivery
  • Develop the ability to think and act strategically
  • Engage in the business and technology interactions to improve the service quality
  • Ensure more quality checks to decrease the risks and errors
  • Ensure to execute processes to optimize cost and quality
  • Work as part of Operations team primarily supporting the Mainframe/Vantage applications
  • Respond to incidents as well as work to identify proactive incident circumvention.
  • Support the Batch Operations that occurs nightly for Mainframe systems.
  • Identify and recommend performance enhancements/improvements for applications.
  • Provide 24x7 on-call support and work during hours that accommodate a portion of the US work day.
Required Qualifications

  • Bachelor’s degree in Computer Science, MIS, or related. Equivalent experience considered.
  • 3-7 years of broad technical experience with proven expertise in a majority of the following areas:
  • Vantage/Mainframe (COBOL, JCL, SQL, DB2, CICS and VSAM)
  • Experience in Production support, Proactive incident management, and Batch monitoring.
  • Familiarity with Financial and Insurance products including Claims application products is a positive
  • Should have exposure to IT environments governed by ITIL framework. Change, Incident & Problem
  • Management-related activities should be component of candidate’s responsibilities
Preferred Qualifications

  • ITIL Foundation certification.
  • Vantage One application knowledge
  • Assembler, .Net/MS SQL server
  • Insurance and Annuities knowledge will be highly preferred.
  • Knowledge of Distributed systems will be an added advantage.
  • Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa.
  • Excellent problem solving skills in multiple functional infrastructure/application areas.
  • Strong customer service orientation and an inherent sense of urgency and attention to details for resolving issues.
  • Proven experience creating, championing and maintaining processes, procedures and policies.
  • Experience working in operations roles preferably in the financial services industry or other similar, highly regulated environment
About Ameriprise

Ameriprise Financial has a history of 120 years towards providing client based financial solutions to help clients plan and achieve their financial objectives. It is a US based leading financial planning company having its headquarters in Minneapolis with a global footprint through its subsidiaries in South East Asia, Middle East, and Europe. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Removal Date

18-Jun-2017


Other Associate Insurance And Annuities Mainframe Jobs Vacancy

19May

Associate Insurance And Annuities Mainframe. Job Openings in Ameriprise Financial for Associate Insurance And Annuities Mainframe, this job opened at 19 May, 2017. Insurance and Annuities knowledge will be highly preferred. Provide end to end production support and derive immediate resolutions/root-cause of the incidents... ... (Read more about Associate Insurance And Annuities Mainframe - - Ameriprise Financial)