Cae - Noida - Synopsys
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Provides post-sales technical expertise during the installation, implementation, and maintenance of Memory Compiler and STAR Memory System (SMS). May be involved in implementing detailed customer installation requirements. Ensures that client’s needs have been met and that the product/solution is fully functioning according to specification. May provide pre-sales support to company sales staff and customer personnel.
Has basic overall understanding of the design process. Strong communication skills are required. Is proficient with UNIX, HDL (Verilog/VHDL) and has a strong understanding of ASIC design flow, VLSI, and/or CAD engineering. Knowledge of competitive EDA tool products and product knowledge in any of the areas of Synthesis, Simulation, Verification, Place and Route, Design Reuse and/or Physical Design is preferred.
1.) Product Support - Interface with customers, Synopsys AEs, and engineering staff to ensure a timely response to customer issues. Primary mode of communication will be through email or telephone.
2.) Proactive Support - Write and maintain application notes, FAQ's, training materials, and other support material, providing customers easy access to application information.
3.) Support Tools - Interface directly with SolvNet and the Engineering Database to document and track a resolution to customer issues.
Typically requires no previous professional experience. Knowledge base generally acquired from a college degree or equivalent course training. Applies company policies and procedures to resolve routine issues. Follows standard practices and specific, outlined, and detailed procedures in analyzing situations or data from which answers can be readily obtained. Builds routine working relationships internally. Contacts are primarily with direct manager and other peers in the group or department.
Also, must be a team player when interfacing with engineers and other CAE support staff.
Ideal candidate will have a degree in Electrical Engineering, Computer Engineering, or related discipline or experience. Experience with IC circuit design is preferred. This includes front-end design (Synthesis, DFT) and back-end design (place and route, physical verification). Previous experience within a service or support organization is desirable.