Assistant Manager Customer Service Commerce - Bangalore - Aditya Birla Group
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Assistant Manager -Customer Service (E-commerce)
Madura Fashion & Lifestyle
Introduction about the Business_1
A US $40 billion corporation the Aditya Birla Group is in the League of Fortune 500. It is anchored by an extraordinary force of over 136000 employees belonging to 42 different nationalities. The Group operates in 36 countries Australia Austria Bangladesh Brazil Canada China Egypt France Germany Hungary India Indonesia Italy Ivory Coast Japan Korea Laos Luxembourg Malaysia Myanmar Philippines Poland Russia Singapore South Africa Spain Sri Lanka Sweden Switzerland Tanzania Thailand Turkey UAE UK USA and Vietnam.A US $40 billion corporation the Aditya Birla Group is in the League of Fortune 500. It is anchored by an extraordinary force of over 136000 employees belonging to 42 different nationalities. The Group has been ranked Number 4 in the global Top Companies for Leaders survey and ranked Number 1 in Asia Pacific for 2011. Over 50 per cent of the Aditya Birla Groups revenues flow from its overseas operations. The Group operates in 36 countries.With a combined Net Sales Value of USD 1.2 Billion we are 3 Businesses consisting of Domestic Textiles Overseas Spinning and Acrylic Fibre with a 14000 strong workforce 10 manufacturing units operating in 5 countries i.e. Egypt India Indonesia Philippines and Thailand.In the Textiles sector in India we are the largest manufacturer of linen fabric and some of our flagship brands are Grasim Graviera & Linen Club. We are the 2nd largest Exporter of Acrylic Fibre in the world with brands such as Pilbloc & Birlacril.The Overseas Business exports yarn across the globe with brands such as ABY Softura & ABY Flexo.
To manage the inhouse and outsourced customer service team. To improve the turnaround time for customer complaint resolution and eliminating root causes for the customer complaints. Regular process and quality improvement in coordination with product operations merchandizing marketing and technology teams.-FCRR-Quality %-Abandon %-E Mail TAT-Social Media TAT-Process Improvement-Automation
Indian Rupee (INR)
Facilities, Amenities or Infrastructure_1
ssistant Manager -Customer Service (E-commerce)
Last Date of Application
Mar 28, 2017, 11:59:00 PM