Customer Service Collections - Purnia - Tata Capital
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• Responsible for managing the collection process of the region and ensuring that Location are over dues are within trigger levels.
To ensure targeted resolution in fresh bucket TCL allocation.
Manage Agency with an objective to measure and improve Performance and rationalize costs.
Ensure policy & process adhered at Agency levels
Provide quality feedback to Cluster Manager to help better the portfolio quality.
Ensure audit rating of A through effective management controls and agreed performance standards are in place and properly functioning in all area