19 May

Hiring Web Chat Technical Support Process - Pune - Knoah Solutions Private Limited

Position
Hiring Web Chat Technical Support Process
Company
Knoah Solutions Private Limited
Location
Pune MH
Opening
19 May, 2017 30+ days ago

Knoah Solutions Private Limited as the company that open the jobs vacancy, have some qualification and spesification especially for the Hiring Web Chat Technical Support Process jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Knoah Solutions Private Limited company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Dear Candidate,

You are invited for walk in interview with Knoah Solutions for Technical Support Process.

Walk-in for interview dates:
19th & 20th May 2017

Interview Timings: 12.30 PM to 3.30 PM
Venue: Knoah Solutions Pvt. Ltd., The Chambers, 2nd Floor, Ganpati Chowk, Viman Nagar, Pune 411014

Contact: Harmeen at 7702226073

Academic Qualifications: Undergraduate and above in any stream.
Experience: 0 - 4 years working experience desired
Type of Experience: BPO experience will be a plus, fresher are also eligible.
Candidate should be willing to work in US Shifts.
Candidates below 30 years age are eligible to apply for this job.
CTC 1.20 to 2.00 lacs + Incentives + Free Transport (20 Kms Range from Viman Nagar)
Incentives: 0 - 8,750/- Per Month

Periodic Hike Model for Fresher:

Periodic Hike 1 On completion of 180 Days: Mid Term Appraisal
Periodic Hike 2 On completion of 360 Days: Annual Appraisal

Position objective:
As Technical Support Associate, you are expected to address customer challenges and queries through voice support and ensure effective resolution to the challenges the customer encounters
Ensure customer satisfaction and quality parameters are met for the resolutions provided
Ensure that you delight customers and help in retention by providing customer experience that would enhance stakeholders value

Roles & Responsibilities:

Effectively address customer queries by understanding challenges faced by the customer
Ensure you meet set process for addressing customer queries
Understand customer expectation clearly through effective probing
Document reasons for customer dissatisfaction for all the queries and the challenges faced
Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
Set high levels of performance standards for the given process/account
Ensure you understand expected performance standards and metrics to be achieved for a given process/account
Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
Follow the learning management process to remain current and updated on required skills and knowledge required for the position
Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account
Bring right attitude to the work place that complements and enhances the work culture
Always think like a winner

Required Knowledge - Basic understanding on:
Computer Operating Skills File/Memory/Keyboard Management, Installing and uninstalling software, basic troubleshooting, keyboard shortcuts.
Operating System Knowledge of hardware RAM, HDD, devices. Knowledge of OS Mac or Windows. Control Panel and basic hardware troubleshooting.
Internet Concepts Knowledge of IP, DNS. Search Management. Internet and browser understanding and basic troubleshooting.

Skills:
Verbal Communication Skills Moderate to High
Desired Behavior
High commitment
Ability to learn
New ways of thinking and doing
Adaptive to team and organization
Open for feedback and learning
Proactive and high energy

We request you to confirm your interest and attendance by replying to this mail. You can refer your friend also. Please carry a passport size pic and an updated copy of your resume and mention Reference - Harmeen.

This is a bulk mail, please ignore if this is not of your interest. Candidates appeared for interview in last 3 months should not apply.
You may refer your friends and colleagues.


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