04 May

Call Center Executive Fortis Hospital Mulund - Mumbai - Fortis Healthcare

Position
Call Center Executive Fortis Hospital Mulund
Company
Fortis Healthcare
Location
Mumbai MH
Opening
04 May, 2017 25 days ago

Fortis Healthcare as the company that open the jobs vacancy, have some qualification and spesification especially for the Call Center Executive Fortis Hospital Mulund jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Fortis Healthcare company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Qualification: Must be a Graduate (science and pharmacy graduates preferred)
Basic course in computers is desirable.

Job Summary: Receive visitors or patients, ascertain their needs, direct them accordingly, answer the telephone, handle receipt and dispatch of reports and couriers and perform related clerical duties according to the department to which assigned. They must adhere to customer care guidelines and assure quality care.
Job Duties

Receiving Calls

Giving Information

Transferring Calls to the required department

Making outbound calls

Taking Messages

Skill sets:
Verbal Ability

To give accurate and tactful explanations to visitors, patients and hospitals employees and in recording exact information for messages.

To exercise high degree of tact and poise and occasionally overcoming language barriers.

To understand and apply knowledge of medical terminology.

Numerical Ability

To understand pertinent details in tabular form and avoid perceptual errors in arithmetic computation.

Problem solving / Decision making skills

To think independently and exercise ones own judgment in determining actions during emergencies and challenging situations. For e.g. If a patient refuses to pay his/her bill, they should know how to handle him or her.

Interpersonal Skills

To develop cordial relations with other departmental personnel.

To develop relations characterized by sympathetic understanding and emotional affinity with patients and their relatives.

Other Skills, which include

Good Listening Skill

Alert/Promptness

Patience

Assertiveness

Salary: Not Disclosed by Recruiter
Industry: Medical / Healthcare / Hospitals
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Team Leader -(NonTechnical)
Keyskills: Call Center Customer Care Outbound Calling Interpersonal Skills Problem Solving

Desired Candidate Profile


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