Call Center Executive Fortis Hospital Mulund - Mumbai - Fortis Healthcare
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Qualification: Must be a Graduate (science and pharmacy graduates preferred)
Basic course in computers is desirable.
Job Summary: Receive visitors or patients, ascertain their needs, direct them accordingly, answer the telephone, handle receipt and dispatch of reports and couriers and perform related clerical duties according to the department to which assigned. They must adhere to customer care guidelines and assure quality care.
Transferring Calls to the required department
Making outbound calls
To give accurate and tactful explanations to visitors, patients and hospitals employees and in recording exact information for messages.
To exercise high degree of tact and poise and occasionally overcoming language barriers.
To understand and apply knowledge of medical terminology.
To understand pertinent details in tabular form and avoid perceptual errors in arithmetic computation.
Problem solving / Decision making skills
To think independently and exercise ones own judgment in determining actions during emergencies and challenging situations. For e.g. If a patient refuses to pay his/her bill, they should know how to handle him or her.
To develop cordial relations with other departmental personnel.
To develop relations characterized by sympathetic understanding and emotional affinity with patients and their relatives.
Other Skills, which include
Good Listening Skill
Salary: Not Disclosed by Recruiter
Industry: Medical / Healthcare / Hospitals
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Team Leader -(NonTechnical)
Keyskills: Call Center Customer Care Outbound Calling Interpersonal Skills Problem Solving
Desired Candidate Profile