19 May

Manager Client Delivery Electronic Banking Delhi - Delhi - Human Resources And Services Private Limited

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Job Description
BusinessSecurities Service Organizations

DepartmentClient Delivery

Position C11

Exempt StatusExemptSkill Level:
Basic, Intermediate, AdvancedAdvanced
Job DescriptionOverview of Role
Perform controls and track risk metrics for the department to mitigate losses.
Review daily MIS reports and follow up and problem resolution.
Monitor reports to ensure adherence to audit, MCA, and control policies.
Provide training, document procedures and ongoing escalation support.
Quality control on functions performed by the team as well as metrics associated with client activity
Produce reports for internal and/or external distribution
Participate in short and long-term projects
Participate in testing of new features/functions
Ensure to have controls to reconcile request received Vs completed.
Ensure to review pending items for genuinenity

Main Competencies

(Bullets on how these competencies are enacted in the position)

Achieving/ Driving Results:
o Superior analytical/creative thinking skills
o Ability to assess complex processes and deliver practical solutions
o Ability to accurately analyze data and produce reports
Leading People/ Embracing Diversity: Should be regarded as a benchmark of performance by more junior members of the team
Planning and Organizing: Capable of organizing several complex tasks effectively in order to accomplish goals and meet deadlines
Communication: Able to communicate clearly and concisely (written and spoken communication) in all aspects of the job and with multiple audiences in mind (i.e. staff, management, senior management)

Industry Knowledge:
o Well-developed working knowledge of the business & the upstream/downstream influences on CDS system
o Understanding of the needs of the client
Teamwork/ Interpersonal: Ability to work as part of a team toward specific set of common goals
Technological Proficiency/ Knowledge: Ability to maintain database information
Global Client Respect/ Service: Dedicated to understanding and addressing client needs and establishes long term credibility and relationships with the client
Industry Knowledge: Deep understanding of the product/process/project that they support
Shared Responsibilities: Fully understand and implement .
Analytical: Identify problems and interface with the CSO and Ops for resolution. Analyze work flow and processes for functions that could be more efficiently handled by the Support Team/ Platinum Ops team or Offshore Operations in Chennai.
Prioritize and Multitask: Ability to prioritize and multitask assigned work effectively to complete all activities within SLA timelines with 100% accuracy.
Soft Skills: Should have superior knowledge and experience of Excel, Access and other MS Software tools.
Ability to Plan and Execute: Should be able to plan and execute daily BAU activities effectively to achieve team goals.
Team Player: Should be able to understand the work priority and be able to work in close co-ordination with the internal and external stakeholders.
Innovative: Should be able to think beyond BAU and foresee opportunities for process improvements which can be practically implemented.
Self-Driven: Should be self-motivated, passionate toward assigned work and should be able to work as an independent team member.

Experience Required
Education: Bachelors degree or equivalent experience
Expert level proficiency in Windows and MS Office Suite
Proven success as a team player

Electronic Banking
Work closely with respective stakeholders (Client Executive, Client Service Officer to ensure client needs are understood & met

Provide assistance to EB support Team to resolve entitlement queries

Adhering to all Audit/Compliance and Information security requirements

In depth understanding about Electronic Banking

Regular interaction with Technology Partner to get current update with respect to upcoming release and any new service addition/modification in product

Review daily/weekly/monthly MIS reports and ensure reports shared across with senior management with appropriate details

Keep a tab upon requests to maintain SLA/deadline

Ensure team members are aware with any new addition/modification in process

EB C-11Involves People management traits
Teams Goal setting
Monthly discussion
Management required Project decks/presentations
Continuous review on process from a Lean lens
Align Global Seniors visions to process in terms of setting individual goals/IDPs
Optimum utilizations of Capacity
Develop Strong onshore connect in terms of creating an opportunity to bring in more business to the site.
Create layers of opportunities for team members in terms of their professional growth
Encourage internal/global mobility
Coach, mentor provide candid feedbacks periodically

Sample Competencies include:
Analytical Responsibilities / Skills
Business Knowledge
Client Management/ Support
Communication
Compliance
Database Administration
Documentation
Leadership
Management
Organizational Review
Professional Knowledge
Project Administration
Project Delivery
Reporting and Analysis
Resource Management
Risk Management
Systems Support
Teamwork
Technical Responsibilities/ Capabilities
Training

Salary: INR 9,00,000 - 13,00,000 P.A. AS PER Company Standerds
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)

Keyskills:
People ManagementElectronic bankingE - BankingCustody Bankingfinancial productsMIS,Desired Candidate Profile
Electronic Banking
Work closely with respective stakeholders (Client Executive, Client Service Officer to ensure client needs are understood & met

Provide assistance to EB support Team to resolve entitlement queries

Adhering to all Audit/Compliance and Information security requirements

In depth understanding about Electronic Banking

Regular interaction with Technology Partner to get current update with respect to upcoming release and any new service addition/modification in product

Review daily/weekly/monthly MIS reports and ensure reports shared across with senior management with appropriate details

Keep a tab upon requests to maintain SLA/deadline

Ensure team members are aware with any new addition/modification in process

Global Custody (Client On boarding)

Overview of Process:
Work closely with Business Partners; Implementation Project Managers, Client Sales Managers, Client Executives, Network & Product Management Team; to provide comprehensive support in the areas outlined below, respond to requests of New Accounts and Post Account Maintenance of Safekeeping Accounts, Cash Accounts, Depots, Auto-Fx, Electronic Banking Entitlements and Swift Messages.
For incremental account openings (new accounts for existing/new client), liaise with the Implementation Manager/Client Executive to complete the Country Account Opening Documentation Process, Pre-populating the documents for specified clients.
Responsible for Setup of Global Custody Accounts (whole structure), Master Account under various Currency, Stock Lending and Local Depository Accounts at local market (depending on investment of country).

Handling Team responsible for the following:
Setup of Global Custody Accounts at Local Market Level.
Entitlements for various services and account statements for GC accounts
Prepare and update settlement details in a standard format and send to the Implementation Manager/Client Executive/ Direct Client.
Creation, validation, distribution and lodgments of updated customer documentation (Global Custody Agreement, Tax and Market legal documents for respective Markets, revised signature lists, MIFT agreements, name changes, etc.)
Assist with tracking of Tax Documentation for incremental account openings; Validate Fee Schedules are in place to cover Incremental Account Openings.
Provide timely and accurate information / confirmations to business partners and clients, using the systems of the bank such as Flex cube, Secore, and CRM.
Track the progress of all requests and to follow up as required, assist in the answering of ad-hoc queries


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