Officer Customer Service Payments - New Delhi - Dbs Bank
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Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
To ensure smooth flow of process in Customer Service and payments..
To render efficient and high quality Service to external and internal customers.
To process transactions in the banking software used for capture of transactions, accurately and within the agreed timelines.
To maintain a gentle and professional communication within the team member.
Exhibit interpersonal skills to ensure excellent rapport and conflict free work culture in the team.
Supporting fellow team mates wherever it is required.
Achieve and adhere to specified performance in turnaround time.
KYC and transaction monitoring to avoid misuse of banking channel for fraudulent and anti money laundering activities and prevent frauds.
Customer attrition to be negligible on grounds of service issues.
Compliance and adherence to internal and external regulatory guidelines.
Ensure strict control over costs and display high level of integrity in all dealings with vendors.
Ensure charges are recovered as per the laid down tariff / charge schedule.
Nil operational Loss.
Job Duties & responsibilities
Building of Branch operations to a smooth process flow.
Inputting of all outward remittance,E-tax and over the counter customer transactions and checking for the completeness of the documents scanned to Centralised Operations for processing.
To ensure good banking experience for existing as well as NTB by meeting agreed SLA’s with Bu’s for processing various customer request /transactions.
Liaison/ Identify vendors to get jobs completed cost effectively and within agreed timelines
Meet corporate security guidelines for the Branch .
Act as the contact point for the implementation of Bank’s various projects related to CS&P and Administration.
Act as back up to Officer- second Teller in the branch .
Assist supervisor in the various initiatives taken.
To ensure that no complaints / queries/ reminders are received from the banks customer/ RM’s for their transactions / request due to erroneous or delayed processing at the CSP desk.
T o escalate to IT of any system related issues encountered and ensure satisfactory closure of the problem.