21 Apr

Team Leader Operations - Gurgaon - American Express

Position
Team Leader Operations
Company
American Express
Location
Gurgaon HR
Opening
21 Apr, 2017 8 days ago

American Express as the company that open the jobs vacancy, have some qualification and spesification especially for the Team Leader Operations jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of American Express company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Job Description:
Team Leaders in this process work to service their people in a dynamic, ever changing environment. This is a critical role, as they are ambassadors of “the brand”. They inspire and motivate their team through coaching and development. This leader will also be accountable for floor management, ensuring proper production levels, training, and retaining employees. The candidate should have a passion for delivering extraordinary service and demonstrated leadership ability to inspire their team to drive outstanding business results. They will regularly communicate the status of the business, progress against goals and ensure that direct reports are well informed about issues that affect them and their customers. The coaching they provide will include real time feedback and resolution of escalated issues. This leader will ensure accuracy and quality of customer service through effective monitor techniques and workflow observance. Drive continuous improvement of the operation and manage change effectively to motivate and retain employees.
This leader is accountable for effectively driving the following key metrics:

  • Key departmental metrics as defined by leader
  • Productivity - Quality -Timeliness/SLA and compliance.
The successful candidate should be able to inspire a team to achieve their goals by providing outstanding coaching, training, and development and by rewarding and recognizing accomplishments. They should be results oriented, demonstrate enthusiasm, resilience under stress with a strong will to win. This individual must be customer oriented and willing to help people. They must have the ability to effectively communicate verbally as well as in writing. Be able to build strong relationships, drive continuous process improvement and handle multiple priorities. Strong time management, organizational and follow through skills. PC skills required. This role may be subject to additional background verification checks.
This role may be subject to additional background verification checks

Qualifications Qualifications:
  • The incumbent should be graduate or equivalent with 4 years of post-qualification experience.
  • The incumbent should have minimum G2L2 in last performance cycle.
  • The incumbent should be comfortable working in shift environment (rotational shift).
  • Should not be on any form of counseling or action plan.
  • Knowledge/Experience in travel and card industry is required, preferably Central Command & Sabre.
  • Good Knowledge of T&LS business, Finance processes and systems is desirable
  • Self-starter with ability to execute with Minimal Direction and strong attention to Detail.
  • Ability to work in a team environment fostering teamwork and driving collective performance
  • Proven ability to work with cross-functional teams
  • Strong written, verbal and presentation skills
  • Ability to manage and resolve conflict
  • Display highest level of integrity when dealing with customers/employees and processes
ReqID: 17005094
Schedule (Full-Time/Part-Time): Full-time


Other Team Leader Operations Jobs Vacancy

28Apr

Erc Quality Analyst Loa. Job Openings in Amazon Dev Center India Hyderabad for Erc Quality Analyst Loa, this job opened at 28 Apr, 2017. Understand impacts of defects and how these will impact internal/external interfaces and teams. A Fortune 100 company based in Seattle, Washington, Amazon is... ... (Read more about Erc Quality Analyst Loa - Hyderabad - Amazon Dev Center India Hyderabad)


11Apr

Business Analyst. Job Openings in Amazon Dev Center India Hyderabad for Business Analyst, this job opened at 11 Apr, 2017. Suggest team on trends and best solutions. In this context Amazon is looking for an experienced Business Analyst (BA) who will be co-located with our operations... ... (Read more about Business Analyst - Hyderabad - Amazon Dev Center India Hyderabad)


25Apr

State Team Leader Enterprise Accts Metro. Job Openings in Reliance Jio Infocomm Limited for State Team Leader Enterprise Accts Metro, this job opened at 25 Apr, 2017. Direct Sales team Operations. Direct, monitor and lead the development of enterprise business.... ... (Read more about State Team Leader Enterprise Accts Metro - Pitampura - Reliance Jio Infocomm Limited)


17Apr

Operations Manager. Job Openings in Amazon Dev Center India Hyderabad for Operations Manager, this job opened at 17 Apr, 2017. Develops great people / Leaders. Implement bar-raising programs aimed at hiring and developing top talent and build career development roadmap for site... ... (Read more about Operations Manager - Hyderabad - Amazon Dev Center India Hyderabad)


19Apr

Csr Officer. Job Openings in Vestas for Csr Officer, this job opened at 19 Apr, 2017. Monitor and report on project-level grievances that relates to Vestas operation. Periodically monitor and report on project-level grievances that relates to... ... (Read more about Csr Officer - - Vestas)


  • Company: Vestas
  • Added: 10 days ago