19 May

Team Leader Bus Dvlpt Priority - Mumbai - Standard Chartered Bank

Position
Team Leader Bus Dvlpt Priority
Company
Standard Chartered Bank
Location
Mumbai MH
Opening
19 May, 2017 4 days ago

Standard Chartered Bank as the company that open the jobs vacancy, have some qualification and spesification especially for the Team Leader Bus Dvlpt Priority jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Standard Chartered Bank company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Job Function:
Retail Banking

Regular/Temporary:
Permanent

Full/Part Time:
Full time

Department : Premium Acquisitions
Location : Mumbai
Grade : 6

Job Description

Section 1

Business Performance (60%)

Description:

  • Achieve the MoM Business targets (NTB, NSR & FUM Build-up) as per the Performance scorecard
  • Perform micro-marketing events in order to achieve the targets
  • Drive the team to Cross-sell multiple products to clients
Measures and Targets:
  • Achieve MOM Business targets (NTB, NSR & FUM build-up) as per Performance scorecard.
  • Ensure at-least 50% of all a/cs sourced are FUM qualified as per Priority criteria
Customer Experience/Conduct/Sales Governance (20%)

Description:
  • To deliver on FCRMP, ABC, AML & CDD standards
  • Drive team to reduce TAT by reducing errors & bringing in process efficiencies
  • Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis
  • Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines
  • To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling
  • Contribute significantly to the Bank's CSR initiatives
Embedding principles of Sales Governance in the Sales Value chain. This would involve:
  • Understand and adhere to the NBO policy.
  • Implement the HR standards in all channels being used.
  • Ensure the premises H & S standards are as per standardized norms.
  • Arms Length directives and processes are followed
  • Ensure branding is as per approved norms and requirements
  • Compliance with regulatory requirements.
  • Partner Training unit and HR to ensure all sales staff in team are trained on CDD, AML, Mis-selling and other customer data protection principles.
  • Ensure performance management process is followed.
  • Ensure complete adherence to Principles & Policy of Treating Customers Fairly.
  • Ensure adherence to all the customer outcomes required by Financial Services Authority.
Measures and Targets:
  • Minimal complaints from customers.
  • To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling/CMS.
  • Ensure complaints /sales errors/cancellations within the benchmark as required
  • Adherence to laid down policies or guidelines in place.
  • Drive Retail Workbench adoption
  • To ensure digital penetration in clients through usage of online statements, mobile banking and online banking
Human Capital / People Management (20%)

Description

  • Second Line – Develop a strong 2nd line. Drive optimum span of control.
  • Attrition – Control DSR voluntary attrition levels at sub 25% on a rolling basis
  • Performance Management -100% NBO Participation for FLIP
Measures and Targets:
  • Ensure attrition levels are within the required limits, as per the scorecard.
  • To Ensure 100% NBO Participation for FLIP
  • Positive feedback from team on internal surveys and open house sessions conducted.
Key Roles and Responsibilities

Section 1

Business Performance (60%)

Description:
  • Achieve the MoM Business targets (NTB, NSR & FUM Build-up) as per the Performance scorecard
  • Perform micro-marketing events in order to achieve the targets
  • Drive the team to Cross-sell multiple products to clients
Measures and Targets:
  • Achieve MOM Business targets (NTB, NSR & FUM build-up) as per Performance scorecard.
  • Ensure at-least 50% of all a/cs sourced are FUM qualified as per Priority criteria
Customer Experience/Conduct/Sales Governance (20%)

Description:
  • To deliver on FCRMP, ABC, AML & CDD standards
  • Drive team to reduce TAT by reducing errors & bringing in process efficiencies
  • Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis
  • Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines
  • To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling
  • Contribute significantly to the Bank's CSR initiatives
Embedding principles of Sales Governance in the Sales Value chain. This would involve:
  • Understand and adhere to the NBO policy.
  • Implement the HR standards in all channels being used.
  • Ensure the premises H & S standards are as per standardized norms.
  • Arms Length directives and processes are followed
  • Ensure branding is as per approved norms and requirements
  • Compliance with regulatory requirements.
  • Partner Training unit and HR to ensure all sales staff in team are trained on CDD, AML, Mis-selling and other customer data protection principles.
  • Ensure performance management process is followed.
  • Ensure complete adherence to Principles & Policy of Treating Customers Fairly.
  • Ensure adherence to all the customer outcomes required by Financial Services Authority.
Measures and Targets:
  • Minimal complaints from customers.
  • To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling/CMS.
  • Ensure complaints /sales errors/cancellations within the benchmark as required
  • Adherence to laid down policies or guidelines in place.
  • Drive Retail Workbench adoption
  • To ensure digital penetration in clients through usage of online statements, mobile banking and online banking
Human Capital / People Management (20%)

Description

  • Second Line – Develop a strong 2nd line. Drive optimum span of control.
  • Attrition – Control DSR voluntary attrition levels at sub 25% on a rolling basis
  • Performance Management -100% NBO Participation for FLIP
Measures and Targets:
  • Ensure attrition levels are within the required limits, as per the scorecard.
  • To Ensure 100% NBO Participation for FLIP
  • Positive feedback from team on internal surveys and open house sessions conducted.
Qualifications and Skills

Minimum Graduation Required.

How To Apply

You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:

  • You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
  • Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
  • We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is 02/06/2017. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.


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