20 Mar

Process Specialist - Bangalore - Infosys

Position
Process Specialist
Company
Infosys
Location
Bangalore KA
Opening
20 Mar, 2017 5 days ago

Infosys as the company that open the jobs vacancy, have some qualification and spesification especially for the Process Specialist jobs vacancy. To find out more information and about qualification and spesification details, walkin interview schedule, the address of the company, the company contact info (email/phone number) of Infosys company, please start to apply for the job vacancy with fill the jobs application with click the 'Apply This Job' button below.

Company: iBPO
Job ID/Ref Code: Inf_EXTERNAL_10024223_1
Skill(s): Position Description: Job Role: Senior Process Ex
Experience Range: 02-04 years
Primary Location: Bangalore, IN
Location(s): BLR

Job Description:
Role Designation- Process Specialist

Responsibilities- Position Description: Job Role: Senior Process Executive Location: Bangalore Stream: BPO Operations Job Level: JL3 Reports to: Team Leader/Assistant Manager Job Purpose: To process client transa ctions as per defined quality and timelines. Additionally managing teams as per the shifts and assisting Team Lead/Asst Manager in managing day-to-day operations. MAIN FEATURES: The operations provide services for a client who is a financial information data provider. The operation function 24/5 across India and China for the client. As Sr.Process executive, the primary responsibility of the jobholder is to effectively execute client transactions. The process executive has to attend to the transactions by capturing the data as per Standard operating procedures. The job begins when the Sr.Process Executive fetches the document from the client application. Post fetching the document, the Sr.Process executive is expected to verify the financial details, a s per the requirement, maintaining the SLA and Quality. The issues that cannot be resolved are escalated when encountered to the next higher level. S/he is supposed to follow given quality standards and ensure that the performance parameters are also me t. While working towards client delivery, the individual is also expected to contribute towards process improvement and best practice sharing. Key Responsibilities: 1. To execute data transactions as per performance/quality parameters specified by the c lient. 2. Responsible for reporting (Daily/Weekly & Monthly) for internal and external stake holders and MIS tracking. 3. Communicating with the client on queries raised 4. Assist Process Executive at process level 5. Ensure timeliness and accurate in rep orting of volumes 6. Responsible for updating Process Procedures as per timelines 7. To sharing knowledge/Best practices as experienced while handling client transactions so as to contribute towards improved level of team performance Dimensions: Pro cessing time Adherence to Quality Able to Manage and assist Team Leader in the day-to-day operations Be an SME to provide training and perform audits Skill Required Experienced individual from the financial markets industry for atleast 24 months is a must. Good knowledge of Financial Services Industry. Having worked in a Financial Data provider engagement would be preferable Effective Analytical Skills Ability to be a Team Player, flexible and innovative Excellent verbal a nd written communication skills Time-management skills and ability to work well under pressure Measurement Metrics: Customer Satisfaction Adherence to values Attendance to SLA s Transaction Quality/Productivity COPYRIGHT N OTICE This Quality System is the property of Infosys BPO Ltd. Limited. All ideas and information contained within the Quality System is the intellectual property of Infosys BPO Ltd. Limited. These documents are not for general distribution and are meant f or use only by the person/persons they are specifically issued to. These documents will not be loaned or given to anyone outside Infosys BPO Ltd., including its customers. Copying or unauthorized distribution of these documents, in any form or means inclu ding electronic, mechanical, photocopying or otherwise is illegal This Quality System is the property of Infosys BPO Limited. All ideas and information contained within the Quality System is the intellectual property of Infosys BPO Limited. These do cuments are not for general distribution and are meant for use only by the person/persons they are specifically issued to. These documents will not be loaned or given to anyone outside Infosys BPO, including its customers. Copying or unauthorized distribu tion of these documents, in any form or means including electronic, mechanical, photocopying or otherwise is illegal. Revision History Ver. Rev Date Author Approved by Description V0.0a 6/20/2016 Priya Kishore Ratnakar Dhakappa First Draft v0.0b 6/20/201 6 Priya Kishore Ratnakar Dhakappa Second draft including reviews V1.0 6/20/2016 Priya Kishore Ratnakar Dhakappa Baseline REVISION HISTORY

Service Line: Unit-INFSYS-iBPO Fin Services and Ins


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