Knowledge Services Program Manager - Bangalore - Citrix
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We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!
R7403 Knowledge Services Program Manager (Open)
Job Posting Title:
Knowledge Services Program Manager
Contributes to cultivating a world-class web experience, through implementing emerging web practices, mobile capabilities, and tools to enable self-service and online offerings.
Contributes to the development and implementation of an agile Authoring, Maintenance, Automation, and Quality Assurance processes and tools to ensure timely content curation.
Enables a just in time help practice through contributing to the technical integration with products (e.g., in-product help) and systems (e.g., SFDC).
Coordinates vendor relationships, including Translation/Localization tools & services to reach our global audience.
Coordinates and maintains KCS practice initiatives to harness field expertise, ensure just-in-time content creation, and balanced breadth/depth.
Tracks trends, insights, and behaviors and introduces corrective/proactive actions to ensure KPIs are met.
Coordinates the quality control practices, including the definition of quality procedures and conducts quality assurance checks to ensure quality measures have been met.
Contributes to key strategic projects to advance and improve technical knowledge effectiveness.
Utilizes experience in Functional area to contribute as a SME to company-wide initiatives.
Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.